FAQs

bmobile-vodafone’s Frequently Asked Questions

Select one of the following options below to find more information.
What is the Prepaid Roaming Bundle?

This is a bundle-offer available for Prepaid International Roamers to Australia, New Zealand and Solomon Islands. This Bundle includes 10mins of calls back to PNG + 10 SMS back to PNG and 10MB data while roaming in any of these countries. 

How do I subscribe for this?

Subscriptions can be done using any of the options below:

  • Dial *888# and select the Roaming Country.
  • Subscribe using a Credit or Debit Card through the self-care portal.
  • Subscribe using Internet banking through the self-care portal.
  • Subscribe Electronic Voucher Distribution System (EVD) at any of our retail stores.
How much will it cost me?

The bundle costs only K20.

What is the validity of the subscription?

The bundle is valid for 3 days from the time of subscription.

How do I check my Balance?

Simply dial *120# for balance check.

Can I call other countries apart from PNG?

Yes you can, however, standard roaming rates will apply, not the bundled minutes and SMS.

If I have remaining MINS/SMS/DATA on my bundle, upon returning to PNG, can I still use it?

You will not be able to use this bundle, here is PNG, as this bundle applies to Prepaid Roaming Services.

Can I select any network, whilst roaming?

Yes, you may select any network to roam with, the bundle still applies.

What number do I dial for Customer Service?

While on roaming you can dial +675-76003555.

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What is Westpac Mobile Banking?

Westpac Mobile Banking puts you in control of your money anytime, anywhere.  You can now access your bank account on your mobile phone, and do your banking wherever you are, whenever you want.

Do I need to download an app?

There is no need to download an app.  All you need is a Westpac personal account, a registered bmobile – vodafone mobile number and a mobile phone. 

What are the features and benefits of using Westpac Mobile Banking?

You can:

  • Conduct balance enquiries
  • Request mini statements
  • Top up your phone or another phone
  • Conduct inter-accounts transfers
  • Pay other banks – BSP, ANZ, Kina
  • Bank securely by being able to regularly change your mobile PIN
How can I get started?
  • You will need a Westpac bank account, personal loan or home loan account.
  • Ensure your bmobile – vodafone number is linked to your accounts.
  • Dial *149# to register for mobile banking.
  • Create a 4-digit PIN and keep it secret
How it works?

Download the  Mobile Banking User Guide (PDF 1.14mb) for instructions on how to use this service.

Need help?

Simply speak to a Westpac banking representative by calling 322 0888

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What is the Post Courier SMS Headline subscription service?
  • bmobile-vodafone customers can subscribe to Post Courier SMS Headline subscription service
What is the short code a customer has to send the text to?
  • Mobile Short Code is 206
What is the cost?
  • Costs per SMS headline is 49t
What are the key words?
  • Customers to send keywords to short code 206
    • Post Courier news -         sms JOIN POST to 206
    • Post Courier Sports          sms JOIN SPORTS to 206
    • Post Courier Business-      sms JOIN BIZ to 206
    • Highlands News-             sms JOIN HIGH to 206
    • Momase News-               sms JOIN MOM to 206
    • Southern News-              sms JOIN SOU to 206
    • Island News-                  sms JOIN ISL to 206
    • Bougainville News-          sms JOIN BGN to 206
  • Keywords are not necessarily case sensitive
  • On receiving successful subscription the customer will receive the following message
    • You have subscribed to <keyword>. You will be charged 49toea/day. To stop the service, send STOP <keyword> to 206
How does a customer stop the subscription?

To stop the subscription to each of these headlines, text STOP < keyword> and send to 206. 

eg: To stop Business Subscription the customer will send STOP BIZ to 206.

 The customer will receive the following message

– We have discontinued your subscription to <keyword>. If you wish to subscribe again, reply JOIN <keyword>

What happens in case a customer does not have sufficient balance?
  • In the event that the customer does not have enough credits to subscribe, the default insufficient message will be sent.

– Sorry, you do not have enough credits for this subscription! Recharge now at a nearby dealer or visit bmobile.com.pg

When does the customer receive the headline news?

The customer will receive the headline news anytime in the evening after 5 pm the same day.

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Does it cost me to access the bmobile-vodafone website to top up?

Now accessing our site www.bmobile.com.pg from your mobile phone( only within PNG ) is zero rated, meaning we don’t charge you from your bmobile number.

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What is your coverage around PNG ?
The picture below shows the areas of coverage around PNG (this may vary from time to time as the coverage expands around PNG).
Coverage Map
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what is prepaid?

The pre-paid services keeps you in touch continuously without having to worry about plans and bills, you simply pay as you go. Just top up and you’re on your way to enjoying bmobile-vodafone services and promotions.

Different rates apply for different time bands (Peak & Off Peak Hours). For more information on prepaid rates click here.

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What is a credit transfer?

Credit transfer is a quicker and easier way to send credits via your mobile phone to another bmobile-vodafone subscriber.

When can I use Credit Transfer?

You can also use Credit transfer to attend to a Credit Me request or just sending credits to your friends, relatives or colleagues.

How to use Credit Transfer?

Simply key in *128*(Pin Number)*amount (Kina)*Mobile Number# and Send

A confirmation SMS will appear on screen saying.

“You have successfully recharged (amount). Your balance is (amount) & valid until (expiry date)”.

Is there a charge to do Credit Transfer?

A minimal fee of 20 toea is charged to the sender for a Credit Transfer.

Can a prepaid subscriber transfer credits to a postpaid subscriber?

No, a prepaid subscriber can only transfer credits to another prepaid subscriber.

Are there any limitations to the Credit Transfer service?

Yes, there are limitations to a Credit Transfer;

  • A minimum balance of K1.10 plus must be in the account to allow to transfer credits.
  • A minimum amount of K1.00 must be transferred each time.
  • A maximum amount of K100.00 can be transferred in a single transfer
  • A maximum amount of K200.00 can be transferred in a day
  • A maximum amount of K300.00 can be transferred in a month
  • A subscriber can transfer up to ten times per day. If a subscriber tries to transfer more than 10 times, the transfer will fail and will take up to 30 days for system to clear out and allow the subscriber to transfer again.
  • A subscriber is allowed 30 transfers within a month. If the subscriber exceeds this limit, the transfer will fail and take up to 30 days for system to clear out before the subscriber can use the transfer service again.

Default PIN number

This is the set PIN number to transfer phone credits. The default pin number to transfer credits is 12345.

Can I change the default PIN number to my desired PIN number?

Of course you can, but make sure it is a number you will not forget.

How does one change the default PIN number?

To change default PIN to ones own desired PIN number, press *124*OLD PIN*NEW PIN#

What if I forget the PIN number after changing from default?

If you forget the pin number after changing from default, call bmobile-vodafone customer care on 1555 for further assistance with resetting.

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What is Call Forwarding?

Call Forward transfers calls from your mobile phone to a number you choose, be it your home phone, answering service or another phone. It has different settings according to whether your phone is engaged or unattended. bmobile-vodafone’s call divert service and all applicable short codes can be use by both prepaid and postpaid subscribers.

Why call forward?

So you can never miss an important home or business call.

How can I access this service?

Call forwarding is a feature within Voicemail. To activate a call diversion, your voicemail must already be activatedFor more information on voicemail activation, please call bmobile-vodafone customer care on 1555.

How do I activate my call forward?

Simply call the bmobile-Vodafone customer care team on 1555 for further assistance.

  • Press 1261 which is the short code allocated for call diverts.
  • To activate , follows these steps on the handset call setting option

Call settings > Call forwarding/Call divert (depending on the handset manual setting option)

  • The following selection of call divert options will appear
  • 1. Divert all calls (all calls divert into voicemail box without any rings)
  • 2. Divert calls if busy (calls diverted when sub is busy, phone is in-used)
  • 3. Divert calls when not answered (call divert when call rings out, miss call. Option to set duration time also)
  • 4. Divert calls if unreachable (call divert when out of coverage area, network coverage is off)
  • select "Divert calls when not answered"
  • A prompt will then give the following options to select from

(1) Divert to voicemail

(2) Divert to other numbers

  • select Select "Divert to other number"
  • Enter the number you wish to forward call
  • to
  • Then enter 1261
Do I register to use the service?

There is no need to register. All you need to do is activate the service on your handset by following the steps on how to activate.

How much does it cost?

Please click here for the cost. Normal tariff rates will apply.

Can I forward my calls to more than one number at any one time?

No, you can only forward calls to only one number at a time.

What are the other call forwarding options available?

The following options are also available and can be activated using the same instruction outlined under "How to activate call forwarding".

  • Divert all calls (all calls divert into voicemail box without any rings)
  • Divert calls if busy (calls diverted when sub is busy, phone is in-used)
  • Divert calls if unreachable (call divert when out of coverage area, network coverage is off)
How can I get further assistance on setting up my call forwarding if not activated after 1st attempt?

Simply call the bmobile-vodafone customer care team on 1555 for further assistance.

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What is voicemail?

In its simplest form it is an answering machine. Basically, the voicemail system store incoming voice messages in personalized mailboxes of a user’s phone number. People may try to call while your phone is off, out of coverage, busy or unanswered. With voicemail you can still receive these calls in your Voicemail box and retrieve them later. bmobile-vodafone’s voicemail service and all applicable short codes can be use by both prepaid and postpaid subscribers.

How long can a message be stored for?

Messages can be stored for a maximum of 7 days after they are read or 21 days if they are unread, after which they will be automatically deleted.

How many voice messages can be stored?

You store a maximum of 7 minutes worth of voice messages.

How long does it take to leave a voice message?

Callers are given a maximum of 90 seconds to deposit a voicemail message.

How do I set up my voicemail
  • Dial 1260, press SEND and follow the voice prompts to create your greeting and/or change your pin code. The default pin code is 1234.
  • Enter the Voicemail diversion number (1261) in your phone as per the user manual guide provided with your mobile phone.
  • Select the types of voicemail diversion as per the user guide provided with your mobile phone.

Examples:

  • Divert all voice calls
  • Divert to voicemail when busy
  • Divert to voicemail when not answered,
  • etc

Once set, you will be advised via a text message every time a voicemail is left in your inbox.

Important features of voicemail and how they function.

There are 3 main features of Voicemail and each has a set short code. These short codes can be used by both prepaid and postpaid customers.

Feature
Short Code
Function Description
Feature
Retrieval
Short Code
1260
Function Description
Retrieving a message from ones phone
Feature
Deposit/Forwarding
Short Code
1261
Function Description
Calling and leaving a message on their phone
Feature
Retrieval from another phone
Short Code
1262
Function Description
Retrieving messages from another persons phone
How do I retrieve a message?
  • Dial 1260 and press SEND
  • You will hear a voice prompt "You have a new voice message"
  • You can then access your message(s)

*This service can be used by both prepaid and postpaid customers.

Can I retrieve my messages using someone elses phone?

Yes you can. For example, if you want to check your messages using someone else’s phone;

  • Dial 1262 and press SEND
  • Enter the mailbox phone number (your number) and press *
  • Confirm phone number (your number)
  • Enter pin code (your pin code)
  • You can then access your message(s)
  • *This service can be used by both prepaid and postpaid customers.
What charges are incurred for the voicemail service?
  • Voicemail charges apply for retrieval of messages, modifying a greeting or changing password. You will be advised via a text message when a voicemail has been left in your inbox
  • Voicemail also charges for depositing/forwarding of messages.
  • Normal rates apply for peak and off-peak times.
  • All charges are GST inclusive.
Short Code
Description
Charges
Peak (6.00am – 7.00pm)
Off-Peak (7.00pm -6.00am) Charges
1260
1261
1262
Retrieval
Deposit/Forwarding
Retrieval from another phone
0t per minute
0t per minute
Short Code
1260
Description
Retrieval
Charges
Peak (6.00am – 7.00pm)
0t per minute
Off-Peak (7.00pm -6.00am) Charges
0t per minute
Short Code
1261
Description
Deposit/Forwarding
Charges
Peak (6.00am – 7.00pm)
0t per minute
Off-Peak (7.00pm -6.00am) Charges
0t per minute
Short Code
1262
Description
Retrieval from another phone
Charges
Peak (6.00am – 7.00pm)
0t per minute
Off-Peak (7.00pm -6.00am) Charges
0t per minute
How can I get further assistance on setting up my voicemail if not activated after the 1st attempt?

Simply call the bmobile-vodafone customer care team on 1555 for further assistance.

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What is Balance Check?

A balance check is when a subscriber wants to check how much phone credits he or she has left on their mobile phone.

How do I perform a Balance Check ?

Simply dial or call *120#

An SMS confirming your balance will appear.

“Your account balance is (amount). Your account will expire after (expiry date)”.

Are there any limitations to this service?

There are no limitations whatsoever, a subscriber can check his or her balance as many times as he or she wants at any time.

Is there a charge to perform a balance check?

There is no charge to this service. Checking your balance is absolutely free.

Is this service available to both prepaid and postpaid subscribers?

The service is only available to prepaid subscribers.

Why is the balance check service so important?

This service helps you manage your account and also lets you in on any bmobile-vodafone specials and promotions on at the time. These information comes with the balance check message.

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What is a Top Up?
Top up is when a subscriber recharges their phone credits by purchasing a bmobile-vodafone TopKad , purchasing credits via bmobile-vodafone’s Electronic Voucher Distribution System(EVD), via an ATM machine, credit or debit card or internet banking
Methods of top up

bmobile-Vodafone offers 5 ways of top up:

  • bmobile-vodafone TopKad- card which comes sealed in a plastic (K3,K5,K7,K10, K20, K50 and K100)
  • bmobile-vodafone EVD- a system whereby upon payment, credits are transferred to your phone electronically. This can be done from a bmobile-Vodafone phone to your phone, from a a bmobile-Vodafone EVD desktop phone to your mobile phone or from a Payecom POS terminal to your phone
  • ATM Top up – using a bank card to purchase phone credits at an ATM
  • Credit or Debit Card through selfcare portal 
  • Internet Banking through selfcare portal
How to top using the bmobile-vodafone Topkad
  • Purchase any available bmobile-vodafone topkad (K3,K5,K7,K10, K20, K50 and K100).
  • Scratch the silver panel on back to reveal voucher number.
  • Dial *121*voucher number#

A confirmation SMS will appear on screen.

"You have successfully recharged (amount). Your balance is (amount) & valid until (expiry date)".

If in error. An SMS from will be sent from 120 (Customer Service) saying;

"The card you entered is expired".

How to Top-up via an ATM

ATM Top up services are available from ANZ and BSP ATM’s only

How to Top up at ANZ
  • Insert bank card
  • Select 'Mobile Top Up'
  • Select bmobile-Vodafone
  • Select amount for top up – K5, K10, K20, K50 or K100
  • Collect receipt containing voucher number
  • Top up mobile phone- Press *121*voucher number # and send
How do I confirm my phone credit top up?

Simply dial *120#

An SMS confirming your balance will appear.

"Your account balance is (amount) . Your account will expire after (expiry date) ".

What are the Top Up expiry on the respective methods of Top Up?

Each method of Top Up has a validity period . The validity period starts from the date of recharge.

TopKad
Validity Period
PayEComm – Expiry
ATM BSP – Expiry
ATM ANZ -Expiry
K3
14 Days
N/A
N/A
N/A
K5
30 Days
30 Days
30 Days
30 Days
K7
14 Days
N/A
N/A
N/A
K10
30 Days
30 Days
30 Days
30 Days
K20
90 Days
90 Days
90 Days
90 Days
K50
90 Days
90 Days
90 Days
90 Days
K100
120 Days
120 Days
120 Days
120 Days
TopKad
K3
Validity Period
14 Days
PayEComm – Expiry
N/A
ATM BSP – Expiry
N/A
ATM ANZ -Expiry
N/A
TopKad
K5
Validity Period
30 Days
PayEComm – Expiry
30 Days
ATM BSP – Expiry
30 Days
ATM ANZ -Expiry
30 Days
TopKad
K7
Validity Period
14 Days
PayEComm – Expiry
N/A
ATM BSP – Expiry
N/A
ATM ANZ -Expiry
N/A
TopKad
K10
Validity Period
30 Days
PayEComm – Expiry
30 Days
ATM BSP – Expiry
30 Days
ATM ANZ -Expiry
30 Days
TopKad
K20
Validity Period
90 Days
PayEComm – Expiry
90 Days
ATM BSP – Expiry
90 Days
ATM ANZ -Expiry
90 Days
TopKad
K50
Validity Period
90 Days
PayEComm – Expiry
90 Days
ATM BSP – Expiry
90 Days
ATM ANZ -Expiry
90 Days
TopKad
K100
Validity Period
120 Days
PayEComm – Expiry
120 Days
ATM BSP – Expiry
120 Days
ATM ANZ -Expiry
120 Days
How to Top up at BSP
  • Please insert bank card.
  • Select your preferred language either English or Pidgin. For this case English is selected Enter your PIN number and 'Press if Correct'.
  • Select transaction for Phone top-ups and Press the Button.
  • Select a Top-up provider as bmobile-vodafone .
  • Select bmobile-vodafone top-up
  • Select a bmobile-vodafone top-up amount e.g. K5 top-up
  • Select the account to withdraw from (Cheque, Savings or Archiever)
  • Screen display "Your transaction is being processed"
  • After transaction completed, a screen displayed " if you would like to perform another transaction " . Press if NO to ignore to perform another transaction.
  • Finally, a screen is displayed to take your card. "Thank you for banking with Bank South Pacific. Please take your card" .
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What is postpaid?

Postpaid is a contracted service where the user is billed for their “out-of-bundle” usage at the end of each month. This usage is charged from the agreed credit limit set.

How is postpaid service different to prepaid?

Details

Prepaid

Postpaid

As a corporate customer, am I protected by a contract term on plans, pricing and corporate agreements?

No. There is no long term commitment on pricing and plans. Whatever you pay for has a minimum term of 7 days and maximum term of 120 days.

Yes. That is the value of being a postpaid corporate customer. We commit to the agreement during that term. This helps you with budgeting etc also. You can sign up for 12, 24, 36 months.

Do I get access to the business concierge with specialized support agents to deal with all my corporate needs?

No.

Yes, of course you do.

Do I get access to the corporate customer web portal for ease of management of my corporate account and records?

No.

Yes.

Do I get access to corporate call records and historical billing information online?

No.

Yes.


What are the postpaid plans available?

See our bundles at the link below

http://bmobile.com.pg/PostPaidBundles

What do the plans offer?

All plans offer “in-bundle” minutes, SMS and data for a month. These minutes, SMS and data are not charged on your invoice. All call records will be shown however “in-bundle” usage will show a K0.00 value. You will only see charges on your invoice for if you incur “out-of-bundle” usage.

What is “Monthly Fee”?

This is the monthly rental charge for your “in-bundle” package. This fee is required upon registration and every month. It is recommended that you pay as many months up front as possible.

What is “Security Deposit Fee”?

This is a “one-time” deposit fee which facilitates security for your account (to avoid bill-shock) and to also set a maximum limit where your outgoing calls will be automatically barred. This fee is paid once and refundable upon termination of contract.

What is “Credit Limit”?

Each plan has a minimum Credit Limit. At contract commencement, this limit is set at the same amount as the security deposit. The maximum allowable expenditure per account is equal to the bundle cost plus the credit limit eg. K200 plan + K300 credit limit = K500. When the user reaches this set amount the service will be barred. SMS alerts are forwarded to the customer when at 50%, 75%, 95% and 100% of set amount. As a corporate customer, the authorized administrator has the authority to extend beyond this amount by emailing the Business Concierge at concierge@bmobile.com.pg All out-of-bundle usage will be billed on the 1st of the following month.

When and how do I get billed?

Upon registration, you will have registered an “authorized administrative contact”. This contact would preferably be someone who has some level of “delegated financial authority”. Their full contact details including email address will be recorded on our corporate customer portal. This email address will be the one that receives all invoices that are sent out on the 1st of every month. To avoid services being affected, please settle all outstanding amounts in full (100%) by the 8th

What will my bill include?

All plans offer “in-bundle” minutes, SMS and data for a month. These minutes, SMS and data are not charged on your invoice. All call records will be shown however “in-bundle” usage will show a K0.00 value. You will only see charges on your invoice if you incur “out-of-bundle” usage.

Do I have to sign a contract to get on Postpaid and is there a minimum term?
Yes, all postpaid accounts require a signed contract for a minimum of 12 months. 24 and 36 months are recommended. The benefit for the customer is that we guarantee the pricing/service package for that period
Can I migrate or change from one plan to another?

Yes, one can migrate from one plan to the other. Please ensure you contact your Account Manager and confirm all changes before the 25th of the previous month. Migration of plans will take effect on the 1st of the new month. It’s free to contact our corporate sales team via 1555.

Bmobile-Vodafone are proud to offer you innovative and powerful solutions that allow you to run your business smarter

If I no longer want to be on Postpaid and want to unsubscribe, is there a penalty fee?
You are at liberty to unsubscribe at anytime without any penalty.
What other services are available to postpaid subscribers?

Below are the additional services available for postpaid customers. For more information on any of these services, contact our corporate sales team on 1555 or email corpsales@bmobile.com.pg

 Closed User Group (CUG)

Select a minimum of five (5) bmobile-vodafone numbers. For a fixed fee per month, these numbers can subscribe to our CUG service, which allows them to make and receive unlimited calls and SMS between each other. The group can be a company, organization, family members or a group of friends with a minimum of 5 members.

 Direct Top-Up (DTU)

Eliminate the hassle and risk of scratch cards. Pay us in advance, a budgeted sum of money for your users. Our DTU portal will enable you to pre-configure set allowances for each of your numbers and automatically send out phone credits or bundles to your users at the “click of a mouse button”.

 Global Roaming

Prior to going overseas, apply with us and we’ll enable you to “roam like you’re at home”; that is, be able to receive calls to your bmobile-vodafone number. We support voice, sms, data. Please check rates for your country of destination.

How do I apply for the Postpaid Service?

Contact the bmobile-vodafone Corporate Sales team via methods below:

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What is EVD?
EVD stands for Electronic Voucher Distribution. EVD can be done via any feature phone (simple phones), a smart phone or a tablet to sell phone credits to another phone.
How do I become a bmobile-vodafone EVD Reseller?
A reseller registration office is located at our head office in Port Moresby. If you are located in Port Moresby please visit our office to register.
What if I am not located in Port Moresby?
We will refer you to our dealer in your province who can assist you in registering as a reseller.
What do I need to be an EVD reseller?
All you need is a mobile phone and a bmobile-Vodafone sim card! You can use any type of mobile phone and you must register your bmobile-Vodafone number with us.
Can I be a reseller of top kads?
No top kads, only EVD
What are the miminum and maximum purchase requirements?
The minimum is K500.00 and the maximum is K4999.00
But I would like to purchase an amount lower than K500.00
For any purchases less than K500.00, you will be introduced to our bmobile-Vodafone dealer where you can purchase lower denominations.
How can I make payments

You can pay in cash or through EFTPOS machine. Cheque payments are accepted however, the cheques will need to be cleared first before you receive your EVD reseller top up. Cheques can take up to 5 Days to clear.

Will I receive commission? If so how much?
For all purchased above K500.00, a commission of 7% applies.
EVD Reseller Registration Form click here to download
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What is the process for online Top Up?
bmobile-vodafone’s online top up purchase process is simple. Once you login into your account on the self-care portal you can top up your credit online.
Follow the following steps:

1. Login to your account:

http://selfcare.bmobile.com.pg/Care/Login

2. Select Click here to Top Up

3. http://selfcare.bmobile.com.pg/Care/Topup

Select mobile number to top up

Select amount from drop down list

Select Pay to continue

4. You will be redirected to the payment information page; where you enter your Payment and Cardholder details. .

Then select to continue with payment

5. If the payment process is successful the below page will be displayed:

6. Select Continue to complete process

This will redirect you back to the bmobile-vodafone self-care page.

7. Check your Account Summary to confirm your mobile top up amount has been updated.

8. If the payment process is unsuccessful the below page will be displayed:

9. Select Continue to complete process

This will redirect you back to the bmobile-vodafone self-care page.

Can anyone Top up Online?
You must be registered on bmobile-vodafone self-care before you can top up online. You must login to your account before you can purchase online top up.
What numbers can I Top Up?
You can only top up bmobile-vodafone numbers that are registered to your account. If the number you are trying to top up is not on the drop down list, go to additional mobile number on the menu list and complete this process prior to toping up this number.
What is the minimum and maximum amount I can Top Up?
The minimum top up amount is K10 and the maximum is K200 in any one transaction. You can select from the range of top up amounts from the selection list.
What Credit Cards are accepted?
Visa and MasterCard are accepted.
Can I use a Debit Card?
Yes VISA Debit Cards are accepted.
What is SSL?
SSL (Secure Sockets Layer) is a method of ensuring that information submitted through our Web site is secure and cannot be accessed by unauthorized users. When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When users access a site secured with SSL using their browser, a symbol displays in their browser windows indicating that the site is secure.
How can credit card fraud occur?
As technology advances so do the methods and occurrences of identity fraud, especially when it comes to credit cards. Just as technology has become more sophisticated so have criminals. Unfortunately, no one is completely safe from being a victim of credit card fraud, but knowing how it happens can help prevent it from happening to you.
Trojans and viruses that can be implanted into your computer to record your key strokes--which allows thieves to record your credit card information as you type it into a website when completing an online purchase. Unfortunately, it's nearly impossible to combat some of these new techniques. However, being vigilant in keeping your antivirus software up to date and not opening emails from unknown individuals are both useful ways to prevent credit card fraud.
Another means of credit card fraud is having your credit card number copied down (together with other details on your card) when you are paying for goods over the counter. To prevent this, refrain from giving your credit card information out over the phone.
To help combat fraud, our payment solution pre-integrates the 3D Secure authentication known as Verified By Visa and MasterCard Secure Code. Shoppers with 3D Secure activated on their credit card are re-directed to authenticate the purchase with a PIN or password.
How do I proceed with the purchase?
Once you have entered your payment and cardholder details on the payment information page select to proceed with your purchase.
If the payment is successful a receipt page will be displayed. You can print this page and its details for your records.
How do I pay?
The checkout will accept Visa and MasterCard Credit Cards. The checkout can also accept VISA Debit Cards. This means you have to put details of your valid credit card in our secure payment information page. If you do not have a credit card or a VISA Debit Card, then you are not going to be able to buy anything from our site. Credit cards and Visa Debit Cards are issued by the main banks in PNG.
How do I get a receipt?
Once the payment is accepted by the payment gateway then we will display a RECEIPT PAGE (that you can print for your records) This receipt page has a GST number and can be used as a valid receipt/invoice for PNG GST purposes.
How secure is your payment?
Credit Card payments done through a secure payment gateway are very secure. The world has been conducting e-commerce secure payments for many years now. We use techniques that are the latest standard including secure payment pages (SSL) and 3D Secure. As part of bmobile-Vodafone’s continuing efforts to promote best practice solutions, we participate in the Verified by Visa and MasterCard's Secure Code schemes.
3D secure?
3D secure is an added security feature that the card holder can subscribe to with their card issuing bank. bmobile-Vodafone as the merchant is 3D secure as it is mandatory, while for the Cardholder it is optional based on the cardholder enrolment with your card issuing bank.
What if my connection drops out as I am paying?
If you are in the process of paying and your internet connection breaks for some reason, you are going to be unsure of the status of your payment transaction. You are not going to know, so you are best to call up our customer care centre and speak to a customer care representative that can tell you if your transaction was carried out or not.
What if I don't have a credit card?
Unfortunately you cannot make purchases online if you do not have a credit/debit card. You will need to contact your local bank branch and enquire about this. We are not a bank and we do not issue credit /debit cards!
we send out an email confirming your credit card details?
No! bmobile-vodafone will never send an email asking you to confirm your credit card number or any detail with your credit card by email. So if you get an email claiming to be from bmobile-Vodafone, then do not reply. Simply call our customer care and speak to the customer care rep. The reason why we don't request your credit card details is that there are many scams, collectively called phishing (pronounced like fishing) that try to get your credit card details by sending an email and pretending to be bmobile-Vodafone. So if you know, we are never going to ask for your details over the Internet then you know not to reply.
What is a 3D Secure error?
An 'RY' error is a 3D secure error - in most cases meaning that 3D secure validation failed. What this means is that the customer who is 3D Secure registered failed to validate their card with a correct password.
This password is not your card's PIN number or the security digit printed on the back but a special code you programmed into your card when you signed up for 3D secure from your bank.
The customer will have to try again entering their correct code, or alternatively if they don't know what it is - will have to contact the Issuing bank to have it reset.
This is a non-secure form. What does this mean?

In safari browser, the following message- :This is a non-secure form.  This form will be send in a way that is not secure. "

This message appears when a page redirects from an https secure page to a non https/http page, example a Thank-you page maybe a non-secure page.

Bmobile-vodafone along with our payment gateway provider ensures that all URL pages in our online recharge process are https secure

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What is the Bestie pack?

Share the experience of a world class network which offers the best value for your money with your besties.  Get two SIM cards for a price one.

What is the cost of the Bestie pack?

The Bestie Pack comprises of two SIM cards retailed for only K5.  

Where can I purchase the Bestie pack?

The Bestie Pack can be bought at any of our retail stores near you.  The promotion is also available in Lae, Mt. Hagen, Madang, Kokopo and all major & minor towns where bmobile-vodafone sells through its resellers.

Are there any credits pre-loaded on SIMs?

Both SIM cards come with K1 bonus that can be used to make on net calls. 

What is the duration of this offer? Until when is this offer valid?

The Bestie Pack will be launched on 7th July 2016 and available at any of our retail stores on the 8th of July 2016.  Promotion ends until supplies last

Is there a limit on the number of Bestie Packs a customer can buy?

Yes, each customer can only buy a maximum of two Bestie Pack

Will the two SIM cards be registered under one name?

In line with NICTA’s regulation, the SIM cards need to be registered.  Initially, the SIM cards need to be registered under the customer’s name who bought the SIM card.  If the customer is buying it for somebody, the retail staff would need to call Customer Care on 1555.

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What is Eda Supa voluntary contribution via mobile?

Nasfund in partnership with bmobile-vodafone has announced that Eda Supa- voluntary savings can be done by a member using their mobile phone. This capability is being offered for the first time in the region and we think in the world.

How do I contribute to the Eda Supa account?

To contribute a member needs to ensure they have adequate balance and then dial *630# where they will be prompted to enter their membership number and Date of Birth. Transaction fees can be obtained by sending EDA to 630 via SMS.

How much can I contribute each time to the Eda Supa account?

You can contribute a minimum of K15 and a maximum of K500.

Is there a transaction fees for contributing to Eda Supa account?

Yes, the following fees will apply to every successful transaction made:

 

Eda Supa contribution amount

Transaction Fee

K15-K30

K1.00

K31-K50

K1.50

K51-K100

K5.00

K101-K300

K10.00

K301-K450

K15.00

K500

K20.00

By when will the amount be credited to the Eda Supa account?

The amount will be credited to the Eda Supa account within 7 working days.

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How can I get an audio conference service for my business?

Call 76003555 to fix an appoint with our sales team who will come and explain the service and also help you get your login details

Who can I invite to join the bmobile-vodafone conference call?

You can invite anyone, from anywhere to join the conference call. Doesn’t matter which country belong to or which service they use. They can dial from landlines or mobile phones to join the conference call service.

How much does it cost to get the service?

Let us come and meet you to explain in detail the cost structure. 

How will I save money if I use bmobile-vodafone conferencing service?

Until now, everytime you were invited to join a conference call or if you initiated the call yourself, you had to join the call by dialling an international number, which is expensive. You can join a bmobile-vodafone conference call by dialing a local number and hence save money. Apart from you, even the other people who you invite to join the call will dial a local number (see the list of countries where we have local numbers) hence saving them money as well.

When should I use bmobile-vodafone Conferencing?

You can use bmobile-vodafone conferencing anytime you are hosting smaller meetings that do not require a reservation or an operator to conduct a call.

How do I schedule a bmobile-vodafone conference call?

No reservations are required with bmobile-vodafone. Just inform your participants of the time, day and dial-in information.

What features are available with bmobile-vodafone?

bmobile-vodafone offers a variety of features to enhance your call including toll-free dial-in for international participants and operator assistance.

Can I still request operator assistance during my call?

At any time during your call, you can request an operator simply by pressing *0 on your phone keypad.

How many participants can I have on a bmobile-vodafone Call?

You can have up to 150 participants on a bmobile-vodafone conferencing call.

How do I start a bmobile-vodafone conference call?

To start a call:

  1. Give your participants the date and time of your conference call, your dial-in number, conference code, security passcode, if this option is enabled.
  2. At the specified time, dial your bmobile-vodafone dial-in number.
  3. When prompted, enter your conference code followed by #.
  4. When prompted, press * to identify yourself as the leader, then enter your leader PIN followed by #.
  5. Press 1 to begin your conference or press 2 to change your default conference options.

If the security passcode option is enabled you will be prompted to enter the passcode at this time.

How do participants join my bmobile-vodafone call?

For participants to join your call, instruct them to:

  1. At the specified time, dial your bmobile-vodafone dial-in number.
  2. When prompted, enter your conference code followed by #.
What happens when I can’t remember my leader pin when I am initiating a conference call?

After entering the incorrect PIN three times, you will hear the following message, ‘I’m sorry, but your entry is not valid. Please hang up and try connecting to the conference again. Goodbye.’ In order to receive your leader PIN, please contact customer service and provide your conference code, owner number, first name, last name and address.

What happens when either I or a participant enters the wrong conference code when joining a bmobile-vodafone call?

After entering the incorrect conference code three times, you will be disconnected. Please confirm your conference code and try to join your conference again.

What are my phone keypad commands?

*0

Operator assistance – conference

00

Operator assistance – individual

*1

Dial-out to a participant – leader only

3

Change entry/exit method (recorded names, tones, silence) – leader only

*4

Private roll call

*5/#5

Mute/unmute all lines except leader’s – leader only

*6/#6

Mute/unmute your own line

*7/#7

Lock/unlock conference (including operator) – leader only

*8

Allow/disallow conference continuation – leader only

*9

Start/join sub-conferencing

11

Third-party conference start – bypass hold music to start call as leader                      

*44

Quality Case Maker – leader only

*51 / #51

Lecture mode on/off – leader only

*60 / *61

Music on hold off/on

#64

Return to leader account menu

#99

Disconnect all lines except leader’s – leader only

*#

Private participant count

**

List available keypad commands

NOTE: All of the above commands may not be enabled on your account.

Will group mute continue to work for participants who join my call after I execute the command?

Yes, participants that join the conference after you complete the Group Mute command will be muted.

What is the purpose of my owner number?

Owner numbers are assigned to each user and are your unique identifier. When you are setting up a conference with an operator or requesting edits to your account settings, your owner number is used to identify your account.

How do I access or change my conference code?

To access or change your conference code:

  1. Go to www.bmobile.com.pg\tcconline  
  2. Enter your username and password (if you have not established an online account, please create that first)
  3. Click View Product Details from the Quick Links section on the right-hand side
  4. Select the drop-down arrow for bmobile-vodafone
  5. Access and change your conference code
How do I access or change my leader pin?

To access or change your leader PIN:

  1. Go to www.bmobile.com.pg\tcconline
  2. Enter your username and password (if you have no established an online account, please create that first)
  3. Click View Product Details from the Quick Links section on the right-hand side
  4. Select the drop-down arrow for Bmobile-vodafone
  5. Access and change your leader PIN
Where can I access my International toll-free service (ITFS) dial-in numbers and my international local dial-in numbers?

To access your International Toll-Free Service (ITFS) and International Local dial-in numbers:

  1. Go to www.bmobile.com.pg\tcconline
  2. E
  3. Click Manage Your Account
  4. Click View/Edit Owner Information
  5. Click View Product Details
  6. Click View All Reservationless-Plus Numbers
Where can I access my bmobile-vodafone account online?

You can access your bmobile-vodafone account online at www.bmobile.com.pg\tcconline. Once you are logged in, you have the ability to schedule and start meetings, present slides and archive your conference call on the web.

Which are the countries which have a local dial in number?

Country

Argentina | Australia | Austria

Bahamas | Bahrain | Barbados | Belarus | Belgium | Bermuda | Bolivia | Brazil | Bulgaria

Canada | Chile | China | Colombia | Costa Rica | Croatia | Cyprus | Czech Republic

Denmark | Dominican Republic

Ecuador | El Salvador | Estonia

Finland | France

Germany | Greece | Guam | Guyana

Hong Kong | Hungary

Iceland | India | Indonesia | Ireland | Israel | Italy

Jamaica | Japan

Kazakhstan

Latvia | Lithuania | Luxembourg

Macau | Malaysia | Malta | Mexico | Monaco

Netherlands | New Zealand | Norway

Panama | Papua New Guinea | Paraguay | Peru | Philippines | Poland | Portugal | Puerto Rico

Romania | Russia

Saudi Arabia | Singapore | Slovak Republic

Slovenia | South Africa | South Korea | Spain | St Kitts/Nevis | Sweden | Switzerland

Taiwan | Thailand | Trinidad & Tobago | Turks & Caicos Islands | Turkey

Ukraine | United Arab Emirates | United Kingdom | United States | US Virgin Islands | Uruguay

Venezuela | Vietnam

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What is International roaming?

bmobile-vodafone post-paid and pre-paid customers can now use their bmobile-vodafone mobile phones Australia, New Zealand and in many other countries around the world. Click here to see the countries we have roaming relationship with.

What do I need to do to get roaming – before leaving for overseas?

For pre-paid, your account will be automatically setup to roam. No need to request for this service. For post-paid, you need to activate the roaming services by visiting bmobile-vodafone office. For both post/pre-paid customers ensure that you have sufficient credit in your accounts or take some Top Cards with you or arrange with someone in PNG to top up your account when you need it.

NOTE: Customers can use their Visa card via bmobile-vodafone self-care portal to:

-        purchase prepaid Top Cards & or

-        pay for post-paid bills

What do I need to do to get roaming – when I arrive in an overseas country?

When you arrive in an overseas country:

  • TURN ON your mobile phone or tablet as soon as you reach your destination, and ensure data roaming is switched on.
  • CONNECT automatically to our preferred local mobile network.
  • If for some reason it cannot select automatically then you may manually select the network under Mobile Network Settings on your mobile  and select one of the local mobile operators.

The charges for the calls you make and receive while overseas will be deducted from your PNG prepaid account. As long as you have credits in your post/pre-paid accounts you will be allowed to make and receive calls.

How do I top up in an overseas country?

If you run out of credits you can use multiple options listed below to top up your bmobile-vodafone number. You will not be able to top up using top cards belonging to the operators in those countries.

(a) dial *121*voucher number#

The voucher number must be a PNG bmobile-vodafone voucher number. You can take some bmobile-vodafone PNG Top up Cards with you.

(b) You can do a top up online using a voucher number.

(c) You can also top up online using your credit/ debit card/ internet banking

(d) You may get someone in PNG to do a KWIK TRANSFER for you on your account

(e) You can ask your wantoks to do a direct electronic top up from PNG.

How do I check my account balance in an overseas country?

Dial *120#

If I dial *120# or *121*voucher number# while in an overseas country, will I be charged?

No you will not be charged for dialling *120# or *121*.

Can I transfer credit from PNG to an overseas country? If it’s possible, what’s the charge?

Yes and charge is same transferring within PNG i.e. 20t is charged to the sender.

How can I make calls when roaming in an overseas country?
  • When you are roaming in an overseas country you can call anyone in the country by just dialling their phone number (no need to dial the country code)
  • But when you want to call your wantoks in PNG you will have to dial the PNG Country Code plus the number (+675 XXXXXXXX)
  • Similarly if you call overseas numbers you dial the country code, area code and the number.
Do I get charged for receiving calls?

Yes. When you roam in another country or use another network you get charged for receiving a call.

Will my data or data bundle work in and overseas country?

Data roaming is available on overseas operators’ networks, at K10 per Megabyte. 

What are the charges?

Refer to Roaming Rates page

How do I receive calls?
  • When someone in PNG wants to contact you they just dial your normal number. Since you are in an overseas country, you will be charged for receiving this call from PNG.
  • When someone from the overseas country you are in or, any other country wants to call you they will dial the +675 followed by your number
Will I be able to retrieve my voicemail messages whilst on Prepaid roaming?

Yes, you can retrieve your voicemail on roaming by dialling +675 76001262 and will be charged at call home rates of K1.50/min

What number do I dial for Customer Service?

While on roaming you can dial +675-76003555. You’ll be charged as per the call rate listed above.

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How do I subscribe to the Click TV service?

You will need to register as a customer with click TV and purchase their satellite equipment. Call their helpline on 75324321

How do I pay my bills?
  • A subscriber to the Click TV service only needs to top up their bmobile-vodafone with credits using the topkad or electronic credits. 
  • Dial *288*Subscriber-Number*Amount#
How much will it cost?

Your monthly bill to continue the Click TV service is K80. A small fee will apply when you resubscribe and this will be deducted from your phone credits

If there are any issues with the service, who do I call?

You can call the Click TV helpline on 75324321

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